SHIPPING & DELIVERY
Durban & Surrounds R60 *All other areas in South Africa R100 *FREE SHIPPING for orders over R350 ** (All prices exclude VAT)
Courier parcels are sent via Courier Guy and should be received within 3-5 working days. To follow your special package, parcels can be tracked on the Courier Guy website from departure to arrival, using the tracking number sent to you.
For outlying areas, please expect additional charges for delivery and allow up to 7 working days. For rural locations please give closest town address or Postnet.
If you have any questions about delivery, see our FAQ below or contact us.
Do you ship internationally?
Not at the moment.
How long does it take to process an order?
If you place an order on the week-end, your order should be processed the following business day. Please note this can take longer during sale periods or busy periods. We’d recommend allowing 1-2 business days from placing your order.
Do I receive an email of confirmation?
Once your order is complete and paid for, it means your order is being scheduled for dispatch. You should receive an email confirming your order with the Invoice & delivery address details.
You’ll receive another email when your order is dispatched giving you your tracking information which you can use to follow your parcel’s journey on the Courier Guy website.
Do I need to leave a contact number when ordering?
Yes please leave a mobile or phone number to be sure the courier service is able to contact you once the parcel arrives.
Do I need to be home to sign for my parcel?
Yes. We want to make sure the order gets to you safely and therefore someone should be at home to sign for it. We recommend giving a business address if you are not going to be at home.
If no-one is present to sign for the parcel, the courier will try again. If on the second attempt, no-one is home again, the courier will return the parcel to Ingie.G. We will contact you and arrange for a chargeable redelivery.
We intend to take care of your special parcels. If however you parcel is declared lost by the courier service, please contact us at Ingie.G to reimburse you.