Once you've paid for your website/e-store/Digital marketing package, you will receive a call to discuss in person the next few steps, what's required, points to be aware of and your input on certain design aspects:
Customer involvement - Some customers like to be intimately involved in getting the look of the website just right, so be sure to communicate this with your designer as to what level your involvement in the project is going to be. Other customers prefer to let our experts run with the design elements and provide feedback once there is a designed template to work off.
If you like the look of some existing websites, be sure to send the links through to your designer and chat to them about what elements you like/dislike. Your designer can also offer up ideas from experience/suggestions and chat about them to ensure you're on the same page as your designer.
Website development will only begin once we have received all the content (images, pictures, FAQ's, documents etc). This is to ensure proper planning and structure of the project. Make sure to identify the information correctly to avoid any confusion. Should you need additional guidance/advice, please contact us on 087 943 2606.
Images - need to be of a high quality (over 200kb) and well lit to ensure a clean, crisp and professional looking website, avoiding the use of cellphones to capture your images. For stock photographs, you may visit www.dollarphotoclub.com and choose a number images in line with the website setup package you've selected.
Website copy/text - Having enough content on your website is essential for Google to rank your website well. Please make sure to include a text document or any document that is editable (can copy the content off) with a write up on the products your company offers, services, 'About Us' info and other relevant copy.
Files - Include any files you would like hosted on your website. We cater for most of the popular file extensions eg. .docx/PDF/.txt/CSV/.ttf
Download the following PDF guides for an offline version of your website content guidelines:
Website hosting & domain names
Hosting - All websites created using Sage Online Tools will be hosted on the Sage Online Tools server unless by prior agreement. Hosting charges may apply, see pricing page. Please note, website hosting is separate from e-store hosting.
Domain name - Sage Online Tools does not cater for domain name hosting/email address hosting. You need to have purchased a custom domain (we recommend Afrihost) in order to use a custom domain with your website. Normal charges apply with your domain name host.
E-store features, hosting and payment gateway
Sage Online Tools offers a sync between your e-store as well as your Sage Pastel accounting package. While every effort has been made to ensure the syncing process is as smooth as possible, data in your accounting software may need cleaning before the sync may be successful. As soon as we're aware of the problem we will get a support consultant to diagnose and fix.
Store features - The 30-day free trial is there for you to evaluate whether our software has all the right features/components in order for you to run a successful e-commerce operation (are the shipping options sufficient, payment gateway choices and ordering process catered for etc). While our consultants team every endeavor to provide you with the correct information, the onus is on you the customer to fully evaluate all the necessary features/workflow critical to your business. No refunds will be given for work that has taken place on the e-store due to overlooked features and/or workflow process.
Payment gateways - Sage Pay is our preferred and only payment gateway partner until further notice for credit card and secure EFT payments. This is an additional charge over and above the Sage Online Tools setup and monthly hosting costs. Please visit Sage Pay for more information.
E-commerce hosting - Hosting of your e-store is based on the number of products you have pulled through from your accounting to your online store (products may include any number of individual SKU's combined to constitute 1 product). The e-store hosting is over-and-above the website hosting. Please see our pricing page here for more info. If you're an annual license Sage One, Pastel Advantage, Xpress Advantage or Evolution user, you will receive the first 10 products with free hosting.
Setting up your e-store - Use this document as a guide to setting up your e-store settings, shipping methods, payment methods and cash-sales customer. If you're a Sage Pastel Partner or Xpress user, please download this document to set up your e-store mobility link. Evolution users must contact their designer and request an installation setup.
E-store returns policy
If you're selling on your website, it's recommended to have basic returns T's & C's. You may copy and amend the following policy where appropriate and use it on your website.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at YOUR EMAIL ADDRESS HERE.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at YOUR EMAIL ADDRESS HERE and send your item to: YOUR FULL DELIVERY ADDRESS HERE
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: YOUR DELIVERY ADDRESS HERE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RXXX, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Do we provide custom development?
We do custom website development as per our allocated scope relative to the website package you have selected, this ranges from banner design to custom hover effects throughout your website to create a dynamic professional, snappy look & feel. Any additional interactive elements would be taken on at our discretion and at additional cost.
- How do I maintain my own website once it's complete?
We have retainer packages available here, alternatively you can use our helpful video resources available on every page in your website back-end.
- How do I submit my images to the developer?
You may either attach your images to an email, alternatively we recommend using Dropbox or WeTransfer. The latter provides for an organised, folder sharing method which is easy and safe, with large amounts of content easily transferable.
- When will my website be complete?
Typical turnaround time for our website packages after receipt of all the necessary content (assuming the correct, usable content as been provided and clearly labeled) are:
Essential Package: 3-5 working days, Standard Package: 5-7 working days, Premium Package: 7-9 working days
Note: If e-commerce is selected, please allow for additional product merchandising time.
- Why can't I find my published website in Google straight away?
Google may take anywhere from 2 weeks to 3 months to index your website organically. Factors like technical Search Engine Optimisation, keywords and content also play a factor. If you're looking to get immediate results, speak to one of our consultants about a Google Adwords & SEO package or view it online here.
- Why is the traffic to my website low?
To get more traffic to your website, it's important to rank well in Google. Ranking well in Google can be done artificially or organically. Organic ranking takes time and is dependent on your website having the right content/keywords/blog/SEO and Artificially is where you pay Google to drive traffic to your website for a selected group for keywords. You pay Google every time a visitor clicks on your Adwords campaign.